If you are not entirely happy with the condition of your dress after cleaning you may return it to us free of charge for a re-clean. Every care will be taken in the cleaning and finishing of your dress however there is always a risk in dry cleaning, in the cleaning of intricate dresses especially crystal and glass beaded dresses. They can break, cut threads or catch on chiffons, silks and organzas.
We make every effort to protect your dress from damage and have developed methods of protecting gowns from the effects of open clasps, large crystal beads etc. Even with the utmost care taken, accident do happen. Because of this, we respectfully ask you to sign an owner's risk form before we undertake cleaning.
We do not, offer a guarantee to remove every stain completely particularly on delicate fabrics, the most stubborn stains in our experience being red wine, beer, wet confetti, scuff marks and grass stains around the bottom of the hem. What we CAN promise is that your dress will be in the best possible hands.